Situations›When a plan stops working
When your NDIS plan isn't working.
For people whose plan doesn't match their life, and for the families and workers who see it. Plans can be reviewed. We help you gather the evidence and ask for a change.
How we approach it
Your NDIS plan is a budget and a list of goals. When it stops working, the funding goes on things that don't help. We start from what's actually happening in the person's week.
When a plan stops working
From what's in the plan to the review
Using it properlyFinding providers who are right for you, setting up the agreements, and keeping an eye on the budget so nothing runs out early or sits unused.
Getting started
How it starts
You keep making the decisions. We make sure they happen.
Call us
Call us, or ask your support coordinator to.
We read the plan together
We meet at your place, at our office, on the phone or by video. We read your plan together and you tell us what you want to be different.
We agree the first three things
Three things that will make a difference in the first month, written down, with a copy for you.
Questions
Things people ask us
Do I have to change support coordinators to work with you?
Only if you want to. If your current coordinator is doing the job, keep them. If they aren't, changing is your right and we'll help you do it cleanly.
What if my plan doesn't have support coordination in it?
We'll tell you how to ask for it at your next review, and what evidence helps.
Can I use you if I'm with other providers?
Yes. We work alongside the providers you already have.
Do you work with people in hospital or in custody?
Yes. We can start before discharge or release so the supports are ready on the day.
What we do
Where to go next
Coordination
Support coordination
Helping you use your plan, with providers, the NDIS, Centrelink and housing.
Support work
Support in the community
Getting to appointments, work or study, building routines and getting out and about, with a worker alongside you.
Housing
Housing and supported independent living
Help finding and keeping a home, and 24/7 shared support for people with SIL funding.
Talk to a person today
Call Monday to Friday, 9 am to 5 pm, or send a message any time. A person replies within 24 hours.