We want everyone to be able to use this website and our services. This page explains what we do, what we are still working on, and how to get help.
This website
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That means we try to:
- Write in plain language with short sentences.
- Use clear headings so screen readers can navigate the page.
- Give every image a text description.
- Make sure text has enough contrast against the background.
- Make every link and button usable with a keyboard.
- Make the site work on phones and tablets.
We know we are not there on every page yet. Some older pages have images without descriptions and text that is smaller than it should be. We are fixing these as we rebuild the site.
Our services
- We can meet you at home, at our office, at a place you choose, or by phone or video.
- Our office at Ground Floor, 470 St Kilda Road has step-free access.
- We can arrange an interpreter, including Auslan, at no cost to you.
- We can provide documents in plain language, large print or another format on request.
- You can bring a support person, advocate or family member to any meeting.
Getting help
- Interpreter: TIS National, 131 450. Ask for Nima Care on (03) 9962 7728.
- Deaf, hard of hearing or speech impaired: National Relay Service, 133 677, then ask for (03) 9962 7728.
Tell us if something isn’t working
If you find a part of this website or our service that you cannot use, please tell us. Call (03) 9962 7728 or email info@nimacare.com.au. We will fix it or find another way to get you what you need.