Situations›When a carer can't continue
Planning for when a carer can't continue.
For parents, partners and family who have been the main support for an adult with disability, and for the person themselves. We plan before it becomes a crisis, and keep the person's support going.
How we approach it
Families often call us about exactly this. We plan for it before it happens, with everyone involved. If you're the one who's been holding everything together, we'll help you put some of it down.
When a carer can't continue
What we take off your plate
The phone calls and the paperworkNDIS, Centrelink, housing and hospitals. We make the calls, chase them, and tell you what was said.
Where you still fit inYou know this person better than any service does. We'll ask who they want involved and how, and keep you in the loop where they say you.
Getting started
How it starts
You can call before the person agrees. To start supports, they need to agree.
Call us
You don't need the person's permission to ask us questions, and you don't need their NDIS number to have a first conversation.
We talk it through
We work out what the person needs, who they want involved, and what the first few things to change are.
Support starts
The person needs to agree, and they need an NDIS plan or to be eligible for one. If they can't make that decision themselves, a guardian or NDIS nominee can agree on their behalf.
Questions
Things people ask us
Can I call before the person I care for agrees?
Yes. You can ask us anything without their permission. To start supports, they need to agree, or a guardian or nominee with the authority to decide does.
What if I need a break?
Tell us. Families step back and step in all the time. Nothing about their support stops because you do.
What if my parent can't look after me anymore?
Families often call us about exactly this. We plan for it before it happens, with everyone involved.
Do they need an NDIS plan first?
To start funded supports, yes, or to be eligible for one. We can help work out which, and what to do next.
What we do
Where to go next
Support work
Support at home
Personal care, help around the house and medication prompts.
Coordination
Support coordination
Helping you use your plan, with providers, the NDIS, Centrelink and housing.
Housing
Housing and supported independent living
Help finding and keeping a home, and 24/7 shared support for people with SIL funding.
Talk to a person today
Call Monday to Friday, 9 am to 5 pm, or send a message any time. A person replies within 24 hours.