What we do›Support coordination

Someone whose job is to make your plan work.

For people with support coordination in their NDIS plan, or who want it there. We find the right supports, get them started and handle the NDIS side for you.

Call (03) 9962 7728 Send us a message

Registered NDIS provider

A person replies within 24 hours

Support 365 days a year, public holidays included

Melbourne based, working across Victoria

What a support coordinator does

Your NDIS plan is a budget and a list of goals. A support coordinator turns that into workers who turn up, appointments that get kept and a budget that gets used properly.

That means finding providers who are right for you, setting up the agreements, keeping an eye on the money and stepping in when something stops working. It also means being the person who knows the whole picture when the GP, the housing worker, the psychiatrist and the NDIS each only know their part.

You keep making the decisions. We make sure they happen.

Support coordination

Three kinds of support coordination

The NDIS funds support coordination at three levels. Which one is in your plan depends on how much is going on. We do all three.

Getting connected

Short-term help to understand your plan and find your first providers. It suits people who are new to the NDIS or whose plan is straightforward. The NDIS calls this Support Connection.

Keeping it working

Ongoing coordination across the year: setting up supports, checking they're delivering, adjusting when life changes and preparing for the plan review. The NDIS calls this Coordination of Supports.

When several systems are involved at once

For people dealing with hospital, the courts, housing or child protection at the same time as the NDIS. A specialist coordinator holds the whole picture and plans for the risks before they turn into a crisis. This is the work Nima Care started with. The NDIS calls this Specialist Support Coordination.

A hospital social worker on the phone at her desk, making a referral.

In practice

What that looks like week to week

Find and set up providersSupport workers, allied health, housing, whatever the plan funds. We check they can deliver before we introduce them.

Get the paperwork doneService agreements, bookings, consent, and the plan's budget tracked so nothing runs out early or sits unused.

Keep the appointments aliveBooking an appointment is the easy part. We follow up so it gets kept.

Plan for the transitionsHospital discharge, release from custody, a move, a change of carer. We start planning well before the date.

Write the reportsThe evidence the NDIS needs at review time, written from what happened.

Speak upWhen a service isn't doing its job, we say so in writing and we follow it up.

Be reachableYou have a main contact with a direct number.

Getting started

How it starts

You get in touch, and we meet

You get in touch, or someone refers you. We meet at your place, at our office, on the phone or by video. We read your plan together and you tell us what you want to be different.

We agree on the first three things

Three things that will make a difference in the first month, written down, with a copy for you. Then we do regular check-ins at a pace you choose. You'll know what's been done and what's next.

What it costs

If support coordination is in your NDIS plan, the plan pays for it, with no extra charge to you. If it isn't in your plan, we'll tell you how to ask for it at your next review and what evidence helps. The first conversation costs nothing.

Questions

Things people ask us

Do I have to change support coordinators to work with you?

Only if you want to. If your current coordinator is doing the job, keep them. If they aren't, changing is your right and we'll help you do it cleanly.

Can you be my support coordinator and provide my support workers?

Yes, if you choose that. Some people like one team that shares one file. Others want them separate. You decide, and we'll tell you how we manage the conflict of interest and tell you plainly if we think another provider would serve you better for a particular support.

What if my plan doesn't have support coordination in it?

We'll tell you how to ask for it at your next review, and what evidence helps. A first conversation with us costs nothing.

Do you work with people in hospital or in custody?

Yes. We can start before discharge or release so the supports are ready on the day.

How often will I hear from you?

As often as you want. You'll know what's been done and what's next, and you'll have a direct number in between.

How we work

You keep making the decisions. We make sure they happen.

Two people go through a plan folder at a kitchen table, one pointing at a page.

What we do

Other ways we can help

Support work

Support at home

Personal care, help around the house and medication prompts.

Support work

Support in the community

Getting to appointments, work or study, building routines and getting out and about, with a worker alongside you.

Housing

Housing and supported independent living

Help finding and keeping a home, and 24/7 shared support for people with SIL funding.

Talk to a person today

Call Monday to Friday, 9 am to 5 pm, or send a message any time. A person replies within 24 hours.

Call (03) 9962 7728 Refer someone